Rapid PVC PRO
Transparent Billing & Customer Protection

Refunds & Cancellations

Our comprehensive policy detailing refund eligibility, turnaround timelines, and cancellation procedures.

Merchant: Avinash Naval Patil (Rapid PVC)
Standard Refund SLA: 5 - 7 Business Days
Support Contact: rapidpvccard@gmail.com
Refund Turnaround
5 - 7 Working Days
Direct to original bank / UPI account
Cancellation Window
Within 48 Hours
For 100% unutilized wallet recharges
Failed Card Generation
100% Credit Restore
Immediate auto-credit back to wallet

1. Nature of Digital SaaS Services

Rapid PVC, operated by Avinash Naval Patil (Sole Proprietorship, India), operates as a software-as-a-service (SaaS) utility providing automated document layout formatting and print preparation for PVC card printers.

Because our platform renders high-resolution digital print files instantaneously upon user submission, service consumption occurs at the exact moment the PDF file is generated and delivered to the operator. We have formulated this Refunds and Cancellations Policy to ensure fairness, transparency, and complete adherence to Reserve Bank of India (RBI) and Payment Gateway regulations.

2. Cancellation Policy

Our cancellation guidelines differ depending on whether services have been consumed:

  • Unused Wallet Recharges: If an operator inadvertently purchases a wallet recharge pack (₹20, ₹100, ₹200, ₹300) and wishes to cancel the purchase, they may submit a cancellation request within 48 hours of the transaction, provided that zero card generations have been processed from the recharge amount. Upon verification, the entire recharge amount will be refunded to the original payment source.
  • Post-Generation Irrevocability: Once a PDF card extraction and layout generation has been triggered and rendered by our system, that specific transaction cannot be cancelled as digital processing has been fully delivered.
  • Account Deactivation: Operators may close or discontinue their Rapid PVC account at any time by contacting our support desk.

3. Refund Eligibility & Scenarios

You are entitled to a full or partial refund under the following valid scenarios:

A. Technical Failure & System Errors

If your wallet credits or payment gateway amount was deducted, but our server crashed, malfunctioned, or failed to provide a valid downloadable print file due to a technical error on our side, we will immediately restore the deducted credit to your wallet. If you prefer a monetary refund, we will process it back to your bank account.

B. Duplicate or Multiple Debits

In the event of a network glitch, gateway timeout, or accidental multiple clicks where your bank account or UPI was charged more than once for a single wallet top-up, the duplicate amount(s) will be refunded in full (100%) without any cancellation deductions.

C. Payment Debited but Wallet Not Credited

If money has been deducted from your bank account but does not reflect in your Rapid PVC wallet balance within 24 hours (due to banking settlement delays or dropped webhooks), we will either immediately credit your wallet balance or issue a direct refund to your source account upon receiving your Transaction Reference / UTR.

Lifetime Validity Guarantee: Because your wallet balance never expires on Rapid PVC, any balance you maintain can be safely utilized at any time in the future.

4. Non-Refundable Scenarios

Refunds shall NOT be issued under the following circumstances:

  • The card layout was generated accurately and delivered successfully, but the operator uploaded the wrong document or provided an incorrect citizen password.
  • Defects caused by the operator's physical card printer, such as depleted ribbon, mismatched paper tray settings, or incorrect printer scaling (e.g. failing to select "Actual Size / 100%").
  • Wallet balances that have already been utilized for completed card print jobs.
  • Account bans resulting from violations of our Terms & Conditions (such as fraudulent document tampering).

5. How to Request a Refund

To claim a refund or payment correction, please follow these simple steps:

  1. Send an email to our official billing desk at rapidpvccard@gmail.com with the subject line: "Refund Request - [Your Transaction ID / Order ID]".
  2. Include the following details in your message:
    • Registered Rapid PVC Operator Email Address
    • Payment Gateway Order ID / UTR Number / UPI Ref Number
    • Date, Time, and Exact Amount Debited (in INR)
    • Screenshot of bank debit SMS or payment success screen
    • Clear description of the issue encountered
  3. Our billing desk will acknowledge your ticket within 24 business hours and verify the transaction with our payment gateway logs.

6. Refund Timelines & Settlement Method

Once your refund request has been verified and approved:

  • Processing Timeline: Refunds are initiated within 24 to 48 business hours of approval.
  • Bank Credit Timeline: The funds will reflect in your bank account, card, or UPI statement within 5 to 7 business days, strictly subject to your issuing bank's clearing cycle.
  • Settlement Method: In compliance with Indian banking regulations, refunds are always credited back to the original source of payment used during the recharge (e.g. the same UPI ID, net-banking account, or debit/credit card).

7. Grievance Redressal & Merchant Contact

For any unresolved escalations regarding refunds, please contact our designated merchant representative:

Business Entity: Rapid PVC
Legal Proprietor: Avinash Naval Patil
Helpline Phone: +91 7698390510
Billing & Support Email: rapidpvccard@gmail.com
Operating Jurisdiction: Maharashtra, India
Support Hours: Monday – Saturday (9:00 AM to 7:00 PM IST)